How ordering works

Hawaiʻi and mainland pricing

We have separate pricing for Local Hawaiʻi and Mainland orders. Choose the one that matches where you’ll receive your order: Local Hawaiʻi for pickup or delivery in Hawaiʻi, Mainland for shipping to the mainland U.S.

• If an order is placed at the wrong location’s pricing, we’ll contact you. We can correct the price (and charge or refund the difference) or cancel the order with a full refund.
• We won’t start production until the pricing is correct.

Payment

• Store orders are paid in full at checkout.
• Custom quoted jobs are paid by invoice through Venmo for now. Production starts once we receive your payment.
• Orders under 50 shirts are paid in full upfront.
• Orders of 50 or more shirts pay a 50% deposit to start production, with the balance due before pickup or shipping. Deposits can’t be refunded once production has started.

Artwork and files

• Vector files if you have them: PDF, AI, EPS or SVG, with fonts converted to outlines.
• Photos and other images: high-resolution JPG, PNG, TIFF or PDF, at least 150 dpi at the full print size.
• Set files up at the size you ordered, with no important text or logos right at the edges.

Please avoid Word, PowerPoint and Excel files, and small images saved from websites or social media. They usually print blurry. If your file won’t print well, we’ll tell you before anything is printed. Fixing or recreating artwork may cost extra, and your timeline starts when we receive a print-ready file.

Colors can look different on screens than in print, so small color differences are normal and aren’t defects.

Proofs, approval and design fee

Every order gets a digital proof by email before printing.

• Check your proof carefully: spelling, phone numbers, addresses, dates, sizes, colors and layout.
• Nothing is printed until you approve the proof in writing (an email reply is fine).
• Once you approve a proof, you’re responsible for everything in it. We can’t reprint for free because of errors that were in an approved proof.

Turnaround

Turnaround is counted in business days from proof approval (and payment).

Order	Estimated turnaround
DTF printed T-shirts	5–7 business days (100+ shirts may take a little longer)
Mainland orders	Ship within 1–3 business days
Local pickup in Waipahu (banners, yard signs, stickers)	Ready in about 2–4 business days

• For Hawaiʻi shipping orders, we’ll give you the shipping timing for your order.
• Need shirts fast? Tell us your deadline before you order. Shirt orders needed in under 5 business days may be possible when our schedule allows, with a 20% rush fee. We’ll confirm it with you first.
• Banners, yard signs and stickers don’t have a rush option.
• Delays in sending files, answering proof questions or approving proofs will push back your timeline.
• Business days are Monday through Friday, not including holidays.

Pickup and shipping

• Waipahu pickup: free, by appointment. We schedule pickup once your whole order is complete and give you the pickup address then. Please look over your order at pickup and tell us about any problems right away.
• Hawaiʻi shipping: free on orders of $25 or more; $5 on orders under $25. Free Waipahu pickup is always available instead.
• Mainland shipping: quoted per order.
• You’ll get tracking info once your order ships. Once a package is with the carrier, delivery times are up to the carrier and can’t be guaranteed.
• Please double-check your shipping address. We’re not responsible for orders sent to an incorrect address you gave us.
• Lost or damaged packages: contact us within 7 days of delivery with your order number and photos of the package and the product. Keep the box and packing materials until your claim is resolved. We’ll help with the carrier claim and work with you on a replacement or refund.

DTF shirts and transfers

• DTF transfers are sold as uncut 22-inch-wide gang sheets with a 12-inch minimum sheet length. You can lay out your sheet with our gang sheet builder. Cutting and pressing transfers is up to you.
• Please follow the pressing instructions we send with your transfers. We can’t replace transfers applied with the wrong heat, time or pressure, or onto unsuitable fabric.
• DTF printed T-shirts: tell us the sizes, shirt color, print locations, and whether you’re providing the shirts. If you provide your own shirts, we’re not responsible for defects in them or for a shirt damaged during pressing because of the fabric.
• Add-ons such as stakes and grommets are subject to availability. If one isn’t available, we’ll contact you to offer a substitute, a refund for that item, or a wait until it’s back in stock.

What we do / don’t do

Changes and cancellations

• Before you approve your proof: you can change or cancel your order. If you cancel, you’ll get a full refund, minus any design work already done.
• After you approve your proof: your order goes into production and can’t be changed or canceled.
• To request a change or cancellation, email orders@dsngmgmt.com with your order number as soon as possible.

Refunds and reprints

Because every product is custom-made, all sales are final. We don’t accept returns or exchanges for a change of mind.

We’ll reprint your order or refund you if:

• We made a mistake that wasn’t in your approved proof (wrong size, wrong material or a missing item)
• The product has a printing or manufacturing defect
• The order was damaged in shipping (see Pickup and shipping)

To make a claim, email us within 7 days of pickup or delivery with your order number, a short description of the problem and clear photos. We’ll review your claim and decide whether to reprint, replace or refund. You may not need to send the item back.

Not covered:

• Errors in a proof you approved (spelling, content, layout)
• Low-resolution or poor-quality files you supplied, after we warned you
• Wrong options picked when ordering, such as size, material or quantity
• Small color differences between your screen and the print
• Damage after pickup or delivery, including wear, weather, or incorrect installation or use

Approved refunds go back to your original payment method.

Copyright and artwork ownership

• By sending us artwork, logos, photos or text, you confirm that you own them or have permission to use them, and you’re responsible for any copyright or trademark claims about them.
• You keep ownership of the artwork you provide.
• We may turn down any order we believe infringes someone’s rights or is unlawful, offensive or inappropriate. If we do, you’ll get a full refund.

Photos of finished work

We may share photos of finished work on social media unless you ask us not to. You can tick “Please don’t post my order” on the order form, or just email us.

Contact

Questions, proofs, claims or changes: orders@dsngmgmt.com

Mahalo for supporting a local Hawaiʻi business!

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